Take a Trip on Route 66! Join us for a memorable road trip along Route 66, one of the original U.S. Numbered Highways that spanned eight states.

• Welcome to Scottsdale! 
  • Dan Hutchison, Mountain West Group
• Automotive State of the Business 
  • Margaret Pittelkow, AAA, Inc.
• The Ongoing Evolution of Approved Auto Repair:  50 Years Strong!
  • Jim Atkinson, Car Repair Company
  • Bob Kazmierczak, AAA Club Alliance
  • Jason Rainey, NAPA AutoCare
  • Moderator: David Bennett, AAA, Inc.
• The Power of Social Media 
  • Veronica Duarte McCants, AAA, Inc.
  • Annie Howell, AAA Hoosier
  • Andrew Rosen and Kristen Griffie, AAA Northeast
  • Iris Kim and Erika Piazano, Auto Club Enterprises

During this session, attendees will be able to attend two of the three breakouts. Sessions include:

• Take the Digital Route to Efficiency - Room: Arizona Ballroom VII - VIII 
  • Digital applications reduce costs and optimize resources. This interactive session will explore how your club can speed service delivery, streamline operations, and elevate the customer experience by leveraging digital solutions. Participants will identify a process in immediate need of digitization or automation. Start the journey toward greater efficiency by maximizing technology to benefit members, employees, and the service network. 
    • Alen Avanesyan, Auto Club Enterprises
    • Jake Parks, AAA, Inc,
    • Lisa Rivier, Mountain West Group

• Automotive’s Contribution to Increased Renewals - Room: Arizona Ballroom IX 
  • What truly keeps members coming back for more? Participants will discuss potential strategies to create lasting member loyalty and improve retention. Bring your ideas and share your thoughts on the merits of building relationships with younger members, the Everyday Membership, vehicle discounts, and greater engagement with the Approved Auto Repair network.   
    • Thomas Gwitt, AAA, Inc.
    • Andrew Snyder, AAA North Penn
    • Thomas Vaughan, AAA Club Alliance

• Creating A More Profitable Network - Room: Arizona Ballroom XII - XIII
  • Increasing costs are a daily challenge for fleets and the provider network. This brainstorming session will identify opportunities to increase efficiencies and expand revenue to improve profitability. Among the options participants will consider are sales of ancillary products such as wipers, tire repair, windshield repair, or pre-road trip inspections; gaining efficiencies through fuel economy, vehicle purchase options, and fleet optimization; and cross-selling other AAA services.  
    • Dan Hutchinson, Mountain West Group
    • Jody Smith, AAA, Inc.

During this session, attendees will be able to attend two of the three breakouts. Sessions include:

• Take the Digital Route to Efficiency- Room name: Arizona Ballroom VII - VIII
  • Alen Avanesyan, Auto Club Enterprises
  • Jake Parks, AAA, Inc.
  • Lisa Rivier, Mountain West Group
• Creating A More Profitable Network- Room name: Arizona Ballroom XII - XIII
  • Dan Hutchison, Mountain West Group
  • Jody Smith, AAA, Inc.
• Automotive’s Contribution to Increased Renewals- Room name: Arizona Ballroom IX
  • Thomas Gwitt, AAA, Inc.
  • Andrew Snyder, AAA North Penn
  • Thomas Vaughan, AAA Club Alliance

• Milestone Celebration
  • Bob Huffman, AAA, Inc.
• The Future of Mobility
  • Shawn DuBravac, Economist and Futurist

Your mission: Drive impact with business-building relationships!
Make connections and find new ideas to implement.
Plus: Win a great prize! (Must be present to win!)

Who will win the Trade Show Selfie Contest?
Snap a pic at each display and post it to the Trade Show Connections section of the mobile app.
Top contenders will compete in a drawing for a grand prize!

Everyone loves a game night! Enjoy dinner, then compete with your colleagues for bragging rights.

• Saving Lives, Creating Member Value, and Delivering Exceptional Member Experiences
  • Gene Boehm, AAA, Inc.
• Battery Service Excellence Award
  • David Biehl, Mobile Road Service Solutions
  • Todd Milner, AAA Inc.
  • Bob Huffman, AAA, Inc.
• NAPA Quality Parts Program Awards
  • Bob Huffman, AAA, Inc.
  • Ryan Ouellette, NAPA Auto Parts
• Ensuring Affordable Insurance for the Contractor Network
  • Doug Kelly, AAA, Inc.
  • Ray Posey, Auto Club Enterprises
  • Brian Pratt, AAA Club Alliance
  • Moderator: Cliff Ruud, AAA, Inc.

ICYMI: Grab a photo in the Slow Down, Move Over photo booth, courtesy of Mountain West Group.

• RAP Road to Creating Value
  • Marleen Cleversey, AAA, Inc.
  • Christina Cruz, Mazda
• Protecting Highway Heroes: #NotOneMore
  • Carrie Hart, Mountain West Group
  • Bill Horrey, AAA Foundation for Traffic Safety
  • Mike Hoshaw, Auto Club Enterprises
  • Jennifer Ryan, AAA, Inc.
  • Moderator: Cliff Ruud, AAA, Inc.

Don’t forget to post your snapshots to the Trade Show Connections section of the mobile app. Top contenders will compete in a drawing for a grand prize!

• Embracing AI for the Future of Roadside Service
  • Kevin Alberta, The Auto Club Group
  • Vincent Meneau, Mountain West Group
  • Everest Santana-Johnson, AAA, Inc.
• The Power of AI
  • Lauren McCullough, Founder and CEO of Tromml
• The Reel Deal Challenge Winners
• Conference Wrap-up
  • Margaret Pittelkow, AAA, Inc.