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Name Time Room Name
Tuesday, November 7, 2023
Registration3:00 PM - 5:30 PMColumbia Ballroom Foyer
Welcome Reception, sponsored by Club Assist4:00 PM - 5:30 PMColumbia Ballroom Foyer
Free Evening5:45 PM - 9:00 PM 
Wednesday, November 8, 2023
Breakfast, sponsored by Cintas7:00 AM - 8:20 AMColumbia Ballroom A
Opening General Session8:30 AM - 10:00 AMColumbia Ballroom BCD
Refreshment Break, sponsored by Mitchell110:00 AM - 10:20 AMColumbia Ballroom Foyer
General Session10:25 AM - 11:15 AMColumbia Ballroom BCD
Lunch, sponsored by Cintas11:30 AM - 12:40 PMColumbia Ballroom A
General Session12:45 PMColumbia Ballroom BCD
Strategic Focus Session: Customer Experience12:45 PM - 2:15 PMBlue Team - Room 307/Red Team - Room 305/Green Team - Room 302/Orange Team - Room 301
Refreshment Break, sponsored by Mitchell12:15 PM - 2:35 PMColumbia Ballroom Foyer
General Session2:35 PMColumbia Ballroom BCD
Strategic Focus Session: Digital Transformation2:35 PM - 4:05 PM 
General Session4:10 PM - 4:30 PMColumbia Ballroom BCD
Free Time4:30 PM - 5:30 PM 
Awards Reception, sponsored by Santander5:30 PM - 6:30 PMColumbia Ballroom Foyer
Awards Dinner6:30 PM - 8:30 PMColumbia Ballroom BCD
Thursday, November 9, 2023
Breakfast, sponsored by Sinch7:00 AM - 8:20 AMColumbia Ballroom A
General Session8:30 AM - 10:05 AMColumbia Ballroom BCD
Refreshment Break, sponsored by Mitchell110:05 AM - 10:25 AMColumbia Ballroom Foyer
Strategic Focus Session: Labor/Contractor Viability10:30 AM - 11:30 AM 
Lunch, sponsored by Sinch11:30 AM - 12:40 PMColumbia Ballroom A
General Session12:45 PMColumbia Ballroom BCD
Strategic Focus Session: Emerging Vehicle Technologies12:45 PM - 2:15 PM 
Refreshment Break, sponsored by Mitchell12:15 PM - 2:35 PMColumbia Ballroom Foyer
General Session2:40 PM - 4:00 PMColumbia Ballroom BCD
Transportation to Evening Event5:30 PM - 8:00 PMHotel Lobby, 8th Street Entrance
Evening Event, sponsored by NAPA Auto Parts5:45 PM - 8:00 PMVictory Hall at the Boxyard
Time Zone: (UTC-08:00) Pacific Time (US & Canada) [Change Time Zone]